Newair® Dual Hose Portable Air Conditioner and Heater - 12,000 BTUs
Newair® Dual Hose Portable Air Conditioner and Heater - 12,000 BTUs
PRODUCT OVERVIEW
Reviewed by 17 customers
Confusing directions, but works great
Verified Buyer
Comments about Newair Dual Hose Portable Air Conditioner and Heater 12,000 BTUs
The directions provided weren't the most clear - especially in trying to figure out how to put the sliding window panel together. It took me hours, and was frustrating. If there was a video on how to put this Newair model together that would've been super helpful. After finally figuring out how to put this together the sliding window panel unfortunately wasn't a perfect fit (there are some small openings). However, the A/C still works and my room is nice and cool during these hot days. Also, one of the two tubes has a small hole/perforation. It does not seem to affect the a/c performance, but I'm contacting Newair about this because this is a new and expensive device. Overall, I'm happy with this purchase despite the initial frustrations.
Newair Customer Service Team
Thank you for the star review and for sharing your thoughts about your experience using your NAC12KWHD3.If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
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Perfect addition for my garage & excellent Customer Service
After the record-breaking heat of this last summer, I decided to purchase this portable air conditioner/heater unit for my garage. Unfortunately, the heating element did not work. I contacted Newair Customer Service and they could not have been more helpful. Laurellee was AWESOME to work with! After determining the issue, they immediately shipped me a new replacement unit as well as a postage paid Return Label to easily send back the defective unit. FANTASTIC customer service! Now my garage will be warm this winter and nice and cool next summer.
Newair Customer Service Team
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
A great all season way to keep your home cool and warm
I love the versatility of it, its not too bulky for the function and is reasonable. In a pinch, it definitely would come in handy if your a/c went out.
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about the unit NAC12KWHD3. We highly appreciate your feedback. Thank you for choosing Newair.
Used for emergency ac
I bought this unit and used for 4 weeks in July 2022 during a time when my heat pump failed. It was added in addition to another portable and a window ac to cool more of my home. It worked well for cooling, but one of the hoses kept falling off the back and I finally duct taped it on. For some reason there seemed to be a lot of damp air in the room where I located it and re-checking the hoses showed they were all properly hooked up and vented to the outside. In any case, my heat pump was finally repaired and this unit will only be used again for emergencies.
Newair Customer Service Team
Hi, thank you for your wonderful review! Please feel free to reach out to us (Newair Customer Care Department 855-963-9247) for replacement parts.Thank you for choosing Newair!
Awesome way to beat the heat during a heatwave!
Summer 2022 it's been unseasonably hot.. This will help beat the heat, works great, includes everything you need to set up!! Will fit vertical or horizontal windows perfectly.. Don't hesitate on purchases this unit.. Rvs, apartments, homes, great for upstairs when you home ac unit doesn't reach your upstairs..
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NAC12KWHD3. We highly appreciate your feedback. Thank you for choosing Newair.
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Love my new portable AC & Heater
I could not have survived this year's heat wave without this portable AC. Our bedroom gets so hot, and it just feels impossible to sleep, but since we got this unit, the sleeping situation has gotten so much better. This unit is small and mighty. I love that I am able to easily move it from my bedroom to the garage with no problem at all. I sometimes just use it as a fan, and the air is so crisp and clean. It's exceptionally quiet, and I cannot wait to try out the heater. This is a must-have.
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about the unit NAC12KWHD3. We highly appreciate your feedback. Thank you for choosing Newair.
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Amazing
Needed to be able to use our workshop in this summer heat. This portable air conditioner was not only easy to set up. But cooled off and maintained a comfortable temperature to work in. Super quiet also.
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about the unit NAC12KWHD3. We highly appreciate your feedback. Thank you for choosing Newair.
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Best portable AC unit EVER
I recently got this portable AC/Heater and my husband and I LOVE it. It was super easy to set up. It only took a few minutes to attach the hoses and the window using the window kit that came with it. Did I mention we didn't even have to take out the screen for our window to do so? I LOVE that. The unit works super fast cooling down our room in just minutes to our preferred temperature and I can control it on the main unit as well as the remote control it comes with. It is easy to move to different rooms because it has wheels on the bottom and with how easy it is to hook up to the window we can use it in our main living room during the day then move it to our bedroom to use at night. We haven't really used the heater part since it's like 98 degrees here right now, but I did quickly test the heat setting and it worked great. Can't wait to use it come winter. It does have a dehumidifier setting if you live where it's humid. We don't so I love that with how it is designed the water is cycled through the machine to cool the coils and I don't have to worry about draining it. Such a great AC unit. perfect for our needs, easy to set up, and works great! Thanks, Newair!
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about your experience using your NAC12KWHD3. Thank you for choosing Newair!
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Amazing Air Conditioner
We needed something to helps us make our workshop useable in the summer heat. This system is amazing. Took about 10 mins to set it up..( a windows a must) it was cooloing down and maintain the temperature perfectly.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NAC12KWHD3. We highly appreciate your feedback. Thank you for choosing Newair.
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Great Portable AC Unit for rv's, homes and more
We decided to use this unit in my mom's home, it made a difference in her family room that sees alot of sun and is not insulated.. Had zero issues with set up, it's very easy with vertical or horizontal set up.. Definitely worth buying this especially with all these heat waves across the world..
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about your experience using your NAC12KWHD3. Thank you for choosing Newair!
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Q&A
Showing 10 out of 12 Questions
- Q
I just bought this unit today and after setting up the remote isn't working, it lights up but doesn't control the unit itself. Very frustrating, I DO NOT want to return this purchase
- Asked by Jesse Flynn
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Used this for one full summer season. When I turned it back on this week, u it does not cool. Temp when taken w a thermometer shows 78. Very disappointing.
- Asked by Kai
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Does this unit have an Energy Efficiency Rating
- Asked by Susan
- Verified Reply - AlaiThank you for contacting Newair. Yes, NAC12KWHD3 is Energy Star Certified. Best Regards, Customer CareWas this answer helpful to you
- Q
Read the manual and turned on the heat mode and it just blows cold air. What am I missing?
- Asked by Dennis
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer CareWas this answer helpful to you
- Q
How many amps does this unit draw?
- Asked by JP
- Verified Reply - AlaiHi, Thank you for reaching out to Newair, I will be happy to help. The unit draws 11.2 amps. Best Regards, Customer CareWas this answer helpful to you
- Q
I am considering purchasing this unit to use in a finished basement. I'm concerned about the exhaust hose length. I will need 72" from the unit to the nearest casement window. Your CS said the supplied hose is 60". Are longer hoses available? Can I buy something equivalent at a home center and make my own hose? Thank you.
- Asked by jhmdma
- Verified Reply - AlaiThank you for contacting Newair. We do not provide a longer exhaust hose. However, you can check your local hardware stores for a part that will fit your product. Please note we do not have recommendations of a brand or location to use. Best Regards, Customer CareWas this answer helpful to you
- Q
I don't have a window in my building, can I make two holes and run them out of the floor
- Asked by Frannie
- Verified Reply - AlaiThank you for contacting Newair. Yes, however; we do not provide instructions for venting from a wall. Best Regards, Customer ServiceWas this answer helpful to you
- Q
What is the length of the supplied exhaust hose. What is the maximum distance the unit can be from the window vent?
- Asked by jhmdma
- Verified Reply - AlaiThank you for contacting Newair. The Exhaust hoses extend to 59.05L. Best Regards, Customer CareWas this answer helpful to you
- Q
For the heating function, does this use the refrigeration cycle like a heat pump, or does it use a resistance element like a space heater?
- Asked by Jonathan
- Verified Reply - AlaiThank you for contacting Newair. It uses the refrigeration cycle like a heat pump yes. It switches the operation and blows hot air inside and expels cold air outside. Best Regards, Customer CareWas this answer helpful to you
- Q
How often does the unit need to be drained when operating in cooling mode? Which drain plug do you use to drain it?
- Asked by New to Portable AC
- Verified Reply - AlaiThank you for contacting Newair. The product has a water tank capacity of 500mL that does not require to be drained frequently and the unit also at the bottom back of the unit there is a drain plug that can be removed to drain water from the tray/tank. Best Regards, Customer Care Was this answer helpful to you