Newair® Evaporative Air Cooler and Portable Cooling Fan 470 CFM - White
Newair® Evaporative Air Cooler and Portable Cooling Fan 470 CFM - White
PRODUCT OVERVIEW
Most Liked Positive Review
Kept the room cool.
My house does not have air conditioner, it just has a rooftop Evaporative/swamp cooler. We do not use the rooftop swamp cooler as it is a pain to set up and take down. It also leaks. So we have been surviving the heat with just fans but wanted something more without the expense of AC. So I decided t...
Most Liked Negative Review
Noisy when powered off
When we have it on timer or turn it off the unit make a loud humming sound. Tried to figure it out but couldn't. Anyone else have this problem. Bought this for my babies room but the hummmmm keeps him awake. Thanks for any help.
Reviewed by 79 customers
Indoor Evap Cooler
I've had this for two wks. I had my doubts at first but in those two wks it's run nearly continuously and efficient.
Newair Customer Service Team
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NEC500WH00. Thank you for choosing Newair!
The worst
This is the worst so called cooling. It doesn't get cold. It's just a fan even when I have it on cool it's still just a fan and it beeps then the cool button goes off.all together it cost me over 200.00 dollars that I had to save to even buy it.they take your money! They don't work.Dont buy this New Air! They just take your money then they comment on the reviews to make them look good! And I'm a senior who could not and who can not afford to get taken like they do.
Newair Customer Service Team
Hi There, Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
The worst purchase ever
I recently bought one newair, and let me tell u that i'm dissapointed i only had it for 1 month and everytime i click on cooler humidifier it starts making a beeping noise and it works as a fan only
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
White Cooler works well
I bought this 2 yrs ago and I live in the desert where it gets real hot! I need a bit more cooling at night only in the bedroom and this item works great - if you need a smallish area cooled a bit more then the rest of your house you can't go wrong with this Newair !!
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Replacement Filter
Before you decide to purchase this fan, I challenge you to see how impossible it is to find a replacement filter. I have looked for hours to no avail. I will spend my money elsewhere in the future.
Newair Customer Service Team
Thank you for contacting Newair. We apologize for the inconvenience caused by this. We strive to make sure that our customer experience always exceeds expectations. We offer parts for our products and the filter for this model is in stock. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
I recommend this product to anyone wanting to cool off
Verified Buyer
Comments about Newair Evaporative Air Cooler and Portable Cooling Fan in White, 470 CFM with CycloneCirculationTM and Energy Efficient Eco-Friendly Cooling, 3 Fan Speeds, 3 Modes, 7.5 Hr Timer and 1.45 Gallon Removable Water Tank
This fan works pretty good on a humid day. The air is nice and cool. It could be a bit quieter but all in all I'm happy with my purchase and in would recommend this fan to anyone looking for something portable and not to too bulky to have in their home. On a very hot and humid day, I recommend having this fan set to high/cooler and use the freezer ice pack included. Also, place the new air near your body.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
It Doesn't put a lot air flow!
Verified Buyer
Comments about Newair Evaporative Air Cooler and Portable Cooling Fan in White, 470 CFM with CycloneCirculationTM and Energy Efficient Eco-Friendly Cooling, 3 Fan Speeds, 3 Modes, 7.5 Hr Timer and 1.45 Gallon Removable Water Tank
poor air circulation and the cold water doesn't seem to help any at all. if you want a cool air breeze save your money and buy a AC unit.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
New air works and the company cares about it's customers!
I purchased this product to help with the Arizona summers and the high cost of air conditioning. I use it all day in my home office and all night in the bedroom. When it developed an electrical problem the help desk was responsive and helped me find the solution to my problem. The cool air flow and moisture add so much comfort to our home and the ease of use in filling and moving the unit are great!
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about your experience using your NEC500WH00. Thank you for choosing Newair!
My favorite fan
I live in a hot, dry climate. This appliance has made all the difference in my comfort level in a 2nd floor apt. with only one wall AC unit in the living room. Love the wheels and it's lightweight.
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about the unit NEC500WH00. We highly appreciate your feedback. Thank you for choosing Newair.
So far so good / great customer sevice
I've only used it once, but seems to work well for the small space we have. Was missing a piece when opened, customer service is easy to work with an solved the problem promptly.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NEC500WH00. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Q&A
Showing 10 out of 16 Questions
- Q
I've owned for about 5 months and my pump stopped working. What can I do ?
- Asked by Miner
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give us a call at 855-963-9247 select customer service to place an order over the phone. Best Regards, Customer ServiceWas this answer helpful to you
- Q
The day I brought this evap cooler home, my puppy chewed up the remote, when I looked away for just a minute. I would really love to get a replacement remote, maybe two, if possible.
- Asked by Rachel
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give us a call at 855-963-9247 select customer service to place an order over the phone. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Hola, se quemo la tableta eléctrica del ventilador, quisiera saber si existen repuestos y como puedo conseguirlo. Gracias
- Asked by Oshiro
- Verified Reply - Alai¡Gracias por contactar con Newair! Le pido disculpas por el inconveniente que enfrenta actualmente con su unidad. Para obtener ayuda, no dude en comunicarse con nuestro amigable departamento de expertos en experiencia del cliente al número gratuito 855-963-9247, servicio al cliente selecto. Saludos cordiales, servicio al clienteWas this answer helpful to you
- Q
My cooler won't turn on. And it isn't my wall plug. Where is the fuse located ?
- Asked by miss Amy
- Verified Reply - AlaiHi There, Thank you for contacting Newair. Kindly contact customer support at 855-963-9247 to better assist you. Best Regards, Customer CareWas this answer helpful to you
- Q
Just purchased NEC500S100. Really like it, but it gurgles when water level is getting low. The gurgling wakes me up in the night. How can the girglung be eliminated? Thanks
- Asked by Nancy
- Verified Reply - AlaiThank you for contacting Newair. The gurgling noise is normal and is a result of the water pump collecting water from the tank to continue cooling. Best Regards, Customer CareWas this answer helpful to you
- Q
Tienen de venta el control remoto para este newair.? Y donde encontró el folleto para conocer todos las ventajas de este newair? Gracias por su atención.
- Asked by Olivia
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
What is the difference between NEC500WH00 compared to NEC500SI01 besides the color? Thanks!
- Asked by Sea
- Verified Reply - AlaiThank you for contacting Newair. The products NEC500WH00 and NEC500SI01 are the same unit with the same capacity, function, and coverage space. The only difference between the products is the colors. Best Regards, Customer CareWas this answer helpful to you
- Q
I have allergies. Cant leave windows and doors open. Will this work for me?
- Asked by Ang
- Verified Reply - AlaiThank you for contacting Newair. The Evaporative cooler works best when placed near an open window and as a result of allergies; we recommend using a portable air conditioner instead. Best Regards, Customer CareWas this answer helpful to you
- Q
Live in Tulsa,OK and need it to cool a garage bedroom. I see it doesn't work well with high humidity, just wondering your thoughts if it would work here
- Asked by Kdub
- Verified Reply - AlaiThank you for contacting Newair. Evaporative coolers work best in areas with low humidity below 40% and if the humidity is above Portable Air conditioners would be ideal. Best Regards, Customer CareWas this answer helpful to you
- Q
Will this work in Hawaii ? On your map Hawaii isn't on your website When I add the water to the try it doesn't shut all the way
- Asked by Chrissy
- Verified Reply - AlaiThank you for contacting Newair. Evaporative coolers work less effectively in areas with high humidity and would not be recommended. Best Regards, Customer CareWas this answer helpful to you