Newair® Countertop Ice Maker. Clear Ice, 40 lbs/day - Stainless Steel
Newair® Countertop Ice Maker. Clear Ice, 40 lbs/day - Stainless Steel
PRODUCT OVERVIEW
Most Liked Positive Review
Compact size
I brought this ice maker about 2 months ago because I live in a apartment and they won't let me change the refrigerator this ice maker makes so much ice it is amazing my friends come over we party we drink we make daiquiris. I will never have to go to the corner store or gas station to buy ice again...
Most Liked Negative Review
1 unit failed after 3 mos, replacement failed after 6 mos
I guess I shouldn't have expected anything less. After following all the directions on how to correct the issues with the first unit (took 2 weeks of back and forth for company to agree that they should send me a replacement), my replacement arrived and I was hopeful. The replacement unit lasted 2x...
Reviewed by 388 customers
Stopped after a month
I LOVED this ice maker.. until this week. We've been diligent with cleaning, but now it's unusable. It forms a big chunk of ice, but will never drop and just continues to build up :( so disappointed
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
in only a few months it is broken
We've had this thing about 3 months. We don't have a large family it's just two people, so we use it for a few hours probably four nights a week. In this amount of time it has filled with water and not made ice, and now it just keeps the big clump of ice frozen to the area it should break out of and never comes out it just solidifies there with water running on it and freezing it more. It's really not a good product. We got this as a product to replace the last kind we had that had metal shards in the water, but I'm beginning to wonder if any of these ice makers are worth it.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care


one plus year review. Small glitch to start but......
In the first month of use the water pump failed but Newair sent me a new pump. Since then it has worked flawlessly. I use it weekly to build up a supply for the freezer. Would definitely recommend.
Newair Customer Service Team
Thank you for taking the time to leave a review on your unit. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
I will never buy another Newair ice making machine ever agai
Their isn't anything at all great about the Newair ice maker machine! It's a big rip off!
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Never buy!!
This unit worked for about 5 months, then it started making craY noises and then stopped working. Now I loose my extended warranty ($34) and heve to pay ($35) dollars in shipping. Not a reputable way to do things.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Don't buy this machine
Verified Buyer
Comments about Newair Countertop Clear Ice Maker, 40 lbs. of Ice a Day with Easy to Clean BPA-Free Parts
When the machine gets full of ice, there's a lever that goes down and it will stop making ice. Well, the ice also melts, all of it! Useless!
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
NewAir is the best!
I love this company! I love my icemaker! My family and I use everyday so it's important for us to get a good icemaker. The ice taste fresh and is super clear! It's simple and easy to set up and re-fill. If you have any questions the NewAir customer service line is very quick to respond. A+
Newair Customer Service Team
Hi, Thank you for taking the time to leave a review on your Newair Countertop Clear Ice Maker, 40 lbs. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
I would buy again
Never had a problem with running out of ice
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair.
Clear Ice and Great customer service!
This is great, I get clear ice and the product is silent. It works as intended and easy to clean I had issues at first as well but newair's customer service team is great!
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product ClearIce40. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Huge hit for parties
I recently purchased the NewAir ice maker and I am absolutely thrilled with its performance! The sleek and compact design makes it easy to fit on my kitchen counter, and it produces ice quickly and efficiently. I love the convenience of having a steady supply of ice on hand for my family and guests, especially during the summer months. Overall, I am extremely satisfied with the NewAir ice maker. It's a reliable and high-quality product that has made my life so much easier. I would definitely recommend this ice maker to anyone looking for a convenient and efficient way to produce ice at home. Five stars all around!
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product ClearIce40. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Q&A
Showing 10 out of 32 Questions
- Q
Both ice hinges have broken on a machine that is 1 month out of warranty! How can I get replacements?
- Asked by Not-A-Fan
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give us a call at 855-963-9247 select customer service to place an order over the phone. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Where I buy the water draining cap coz I lost it?
- Asked by MAZ
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give us a call at 855-963-9247 select customer service to place an order over the phone. Best Regards, Customer ServiceWas this answer helpful to you
- Q
We have been using our Newair ice maker a few times a week without problems. It worked normally yesterday and now today it is forming a large block of ice and won't drop the ice until we turn the machine off and it starts to melt. How do we fix this issue???
- Asked by Cori
- Verified Reply - AlaiThank you for contacting Newair! We recommend cleaning the condenser and fan with compressed air and letting the unit sit unplugged for 24 hours. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
is distilled water ok to use in his unit?
- Asked by Ramon
- Verified Reply - AlaiThank you for contacting Newair! Distilled water is not recommended for use in the ice maker. Best Regards, Customer Care.Was this answer helpful to you
- Q
Hi there, Love my ice machine, bought a few months ago, the problem I am having is the after the tray of clear ice is released it take to long to cycle on again and I have to jiggle the lever below the ice tray, is there something else I can do Thanks Frank
- Asked by Frank
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
My machine worked great. I cleaned it with vinegar. Now I have a knocking noise and tiny debris is collecting on the bottom reservoir. Ice is still be produced.
- Asked by Toni
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
I have had my Newair Clearice 40 for about 3 years and use it a lot! All of a sudden it won't push the ice out into the tray. It freezes in the metal grid. Is there anything I can do to fix this issue?
- Asked by Wanda
- Verified Reply - AlaiThank you for reaching out to Newair. We sincerely apologize for the inconvenience you are currently experiencing with your ClearIce40 unit. Regarding the issue you have mentioned, we kindly suggest that you turn off the unit and allow the ice block to melt. Once this is done, please proceed to clean the condenser and fan using compressed air. You can do this by removing the back panel of the unit. After completing these steps, we recommend waiting for a period of 24 hours before turning the icemaker back on and running an ice cycle. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer CareWas this answer helpful to you
- Q
I have cleaned the unit and there is no mold or slime in either tank until I start making ice and there are black flecks floating around in the water and the ice. Please help
- Asked by Monica
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. We recommend running an ice cycle of diluted vinegar or lemon juice with 13 parts water and 1 part vinegar or lemon juice. You can also detach hoses, soak it in CLR, and then clean them thoroughly with water. After cleaning, run a few cycles to ensure no cleaning solution or CLR remains, and then run a test ice cycle with purified water. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer CareWas this answer helpful to you
- Q
What are the dimensions?
- Asked by Vikie
- Verified Reply - AlaiThank you for contacting Newair. The product's dimensions are 14.50"D (15.25" w/drain plug) x 11.40"W x 13.75"H. Best Regards, Customer CareWas this answer helpful to you
- Q
Hello how do you adjust the ice cube size. My cubes are too thick. How do you make them smaller?
- Asked by Justin
- Verified Reply - AlaiThank you for contacting Newair. Kindly clean the condenser and fan with compressed air by removing the back panel. Then let the unit sit unplugged for 24 hours and plug it back in. Best Regards, Customer CareWas this answer helpful to you