Newair® Dual Hose Portable Air Conditioner and Heater - 12,000 BTUs
Newair® Dual Hose Portable Air Conditioner and Heater - 12,000 BTUs
PRODUCT OVERVIEW
Reviewed by 17 customers
Lifesaver
This is by far the best ac unit I've ever used. Would 100% recommend this to anyone! Easy to set up and cools my room down super fast!
Newair Customer Service Team
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NAC12KWHD3. Thank you for choosing Newair!
Would recommend to everyone!
I love this portable air conditioner! It has wheels on the bottom so I can pull it from room to room. It is super easy to use and the fan is so quiet, you barely notice it is even there! Would recommend to all my friends and family! This is a winner!
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NAC12KWHD3. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair
I would recommend to everyone!
I love this portable air conditioner! It has wheels on the bottom so I can pull it from room to room. It is super easy to use and the fan is so quiet, you barely notice it is even there! Would recommend to all my friends and family! This is a winner!
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NAC12KWHD3. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair
So great for hot summer days!
We use this portable AC unit for our upstairs as it does not cool down like oh downstairs! It has been a game changer for us to use and enjoy being upstairs during the summer. The unit cools down spaces very quickly and I love that it has a fan as well! Can't wait to try it out as a heater this winter! I would highly recommend!
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NAC12KWHD3. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!



I love it so much!
Summer is definitely my least favorite season cause heat effects me so badly however now I don't need to worry for anything cause I got this in my room. I absolutely love it so much. It makes my room super cool and this is my life saver. Also it can be a heater too. I can't wait to use it as a heater too! Absolutely worth a try!
Newair Customer Service Team
Thank you so much for taking the time to leave us this amazing review on the Newair Product NAC12KWHD3. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!


Awesome portable unit
I am impressed by the build quality and how Portable it is. Very heavy but the wheels make it easy to move around. Fans sre powerful and the whole unit has a nice interface. Very solid.
Newair Customer Service Team
Thank you so much for taking the time to leave us this amazing review on the Newair Product NAC12KWHD3. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!

Amazing!!
I can't say enough great things about this unit! It cools down SO well, our central AC broke down and this was a total life saver! I love that it had swivel wheels to easily move it and a remote to control it without having to get up! I highly recommend it, so worth it.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NAC12KWHD3. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!



Q&A
Showing 10 out of 12 Questions
- Q
I just bought this unit today and after setting up the remote isn't working, it lights up but doesn't control the unit itself. Very frustrating, I DO NOT want to return this purchase
- Asked by Jesse Flynn
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Used this for one full summer season. When I turned it back on this week, u it does not cool. Temp when taken w a thermometer shows 78. Very disappointing.
- Asked by Kai
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Does this unit have an Energy Efficiency Rating
- Asked by Susan
- Verified Reply - AlaiThank you for contacting Newair. Yes, NAC12KWHD3 is Energy Star Certified. Best Regards, Customer CareWas this answer helpful to you
- Q
Read the manual and turned on the heat mode and it just blows cold air. What am I missing?
- Asked by Dennis
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer CareWas this answer helpful to you
- Q
How many amps does this unit draw?
- Asked by JP
- Verified Reply - AlaiHi, Thank you for reaching out to Newair, I will be happy to help. The unit draws 11.2 amps. Best Regards, Customer CareWas this answer helpful to you
- Q
I am considering purchasing this unit to use in a finished basement. I'm concerned about the exhaust hose length. I will need 72" from the unit to the nearest casement window. Your CS said the supplied hose is 60". Are longer hoses available? Can I buy something equivalent at a home center and make my own hose? Thank you.
- Asked by jhmdma
- Verified Reply - AlaiThank you for contacting Newair. We do not provide a longer exhaust hose. However, you can check your local hardware stores for a part that will fit your product. Please note we do not have recommendations of a brand or location to use. Best Regards, Customer CareWas this answer helpful to you
- Q
I don't have a window in my building, can I make two holes and run them out of the floor
- Asked by Frannie
- Verified Reply - AlaiThank you for contacting Newair. Yes, however; we do not provide instructions for venting from a wall. Best Regards, Customer ServiceWas this answer helpful to you
- Q
What is the length of the supplied exhaust hose. What is the maximum distance the unit can be from the window vent?
- Asked by jhmdma
- Verified Reply - AlaiThank you for contacting Newair. The Exhaust hoses extend to 59.05L. Best Regards, Customer CareWas this answer helpful to you
- Q
For the heating function, does this use the refrigeration cycle like a heat pump, or does it use a resistance element like a space heater?
- Asked by Jonathan
- Verified Reply - AlaiThank you for contacting Newair. It uses the refrigeration cycle like a heat pump yes. It switches the operation and blows hot air inside and expels cold air outside. Best Regards, Customer CareWas this answer helpful to you
- Q
How often does the unit need to be drained when operating in cooling mode? Which drain plug do you use to drain it?
- Asked by New to Portable AC
- Verified Reply - AlaiThank you for contacting Newair. The product has a water tank capacity of 500mL that does not require to be drained frequently and the unit also at the bottom back of the unit there is a drain plug that can be removed to drain water from the tray/tank. Best Regards, Customer Care Was this answer helpful to you