Newair® Countertop Ice Maker. Bullet Ice, 50 lbs/day - Red
Newair® Countertop Ice Maker. Bullet Ice, 50 lbs/day - Red
PRODUCT OVERVIEW
Most Liked Positive Review
Worked beautifully!
This product is awesome. 50 pounds of ice is no problem. I tested it out on 4th of July and worked beautifully. Looking forward to using it more and would like to see the company do a 100 pounds ice maker in the future. You now have a customer for life. If you don't have one get It, I highly recom...
Most Liked Negative Review
So disappointed ☹️
I hate writing negative reviews, but this unit deserves it. Purchased June 4, 2019. Within 7 months metallic flakes began appearing on the plastic below the condenser and in the water tank and Ice. The flakes appear to be coming from the posts that the ice forms on. In the seven months that I have ...
Reviewed by 473 customers
Great but only lasted 18 months
Worked great with regular cleanings and running cleaning solution through 1x mo, but then the tray mechanism froze up and no way to fix it. Husband tried everything to fix. Biggest downfall is it's price is high and the warranty only lasts 1 year.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
A WASTE OF MONEY
USED THIS PRODUCT 3 TIMES and it stopped working!! I may have had a defective one and because its a year past the purchase date I cant get another one or a refund.
Newair Customer Service Team
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Great product
Great product and customer service was great after my first issue . Customer care was very helpful
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product AI-215SS. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
I wouldn't buy this product again
After a little over a year of purchasing the ive machine the company wouldn't replace my unit all they would do is give me 40% off a new one. Why would I buy another one when the problem that I'm having wasn't my fault of mis use. The water hose on the inside is leaking when filling up the basket with water so it's a fast leak. I now have it on my table with a towel underneath the machine. Never again I will be buying from this company
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Good not great
After 6 months of use the hinges on the ice tray broke, bought the very affordable replacement parts! Though very difficult to actually replace and now 6-8 moths later the same part broke again.
Newair Customer Service Team
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
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great product
Verified Buyer
Comments about Stainless Steel
ICE MAKER WORKS VERY WELL AND MAKES THEM FAST
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product AI-215SS. We highly appreciate your feedback. Thank you for choosing Newair.
Great ice maker and Newair customer service is top notch!
I bought this product used and it did not have the drain plug or cap. I ordered the plug thinking it came with the cap, but it did not. They sent me a cap free of charge! Great customer service!
Newair Customer Service Team
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Great product for a great price!
I work as a school nurse in a very busy middle school. I use the ice machine all day long to make ice packs for my students when they have injuries in addition to making cold drinks throughout the day. This ice machine makes three different sizes and the ice is always perfect! It makes ice throughout the day and I set my timer for it to make fresh ice before I come in the next morning. Easy to clean and easy to use!
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-215SS. Thank you for choosing Newair!
Best ice maker
This product was for personal and family use. The produced made three different ice cube sizes and was a fast ice marker. What I did not like is after 32 or more days the ice maker stop working properly. Overall this was a good product for those searching for a ice maker that can produce at least 50lbs or more.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product AI-250SS. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Love my ice maker
This is our 2nd Newair ice maker. We bought the first one used and had it for multiple years so when it finally died we purchased a new one. It makes ice really quickly, it's easy to clean and customer service is great.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product AI-215SS. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Q&A
Showing 10 out of 36 Questions
- Q
Does not stop making ice when basket gets full. How can I fix that? Thanks Brenda
- Asked by Nana
- Verified Reply - AlaiThank you for contacting Newair. The ice sensor would need to be replaced. You can contact us at 855-963-9247 for further assistance. Best regards, Customer careWas this answer helpful to you
- Q
Is it possible to get an extended warranty?
- Asked by Jlew
- Verified Reply - AlaiThank you for reaching out to Newair. We are pleased to inform you that we provide extended warranties for our products. You have the option to include an extended warranty when you add a product to your cart. Alternatively, you may contact our Customer Experience Expert department at the toll-free number 855-963-9247 to inquire about adding an extended warranty to a previous purchase. Best Regards, Customer CareWas this answer helpful to you
- Q
Where can I get parts .
- Asked by Richard
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. We are available Monday - Friday 8:00 am -5:00 pm standard pacific time. Best Regards, Customer CareWas this answer helpful to you
- Q
I'm looking for parts for my ice maker
- Asked by None
- Verified Reply - AlaiThank you for contacting Newair. Kindly contact our customer care team for assistance at 855-963-9247 or support@newair.com. Best regards, Customer careWas this answer helpful to you
- Q
How can I get a replacement drain plug for my 50 pound bullet style icemaker? I have lost mine and cannot find a way to purchase more.
- Asked by Jamie
- Verified Reply - ChristinaHi There, Thank you for contacting Newair. I am more than happy to inform we do have the drain plug available. Kindly contact our customer service at 855-963-9247 to make your purchase. Best Regards, Customer CareWas this answer helpful to you
- Q
How do i find a certified tech to fix our ice machine??
- Asked by Tim
- Verified Reply - AlaiThank you for contacting Newair. Our friendly Customer Experience Expert offers troubleshooting on the ice makers, along with parts and installation instructions. You can feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care.Was this answer helpful to you
- Q
How much ice storage capacity in the 50 pound unit
- Asked by Flounder 1
- Verified Reply - AlaiThank you for contacting Newair. The ice basket holds 3.1 lbs. of ice. Best Regards, Customer Care.Was this answer helpful to you
- Q
How do I get parts? I need the ice shovel
- Asked by Screech
- Verified Reply - AlaiThank you for contacting Newair! You can feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247 to purchase the parts. Best Regards, Customer CareWas this answer helpful to you
- Q
Hello I have been trying to find a replacement part for my Ice Maker. Can someone help me?
- Asked by Camilo
- Verified Reply - AlaiHi, thank you for reaching out to Newair I will be happy to assist. Can you please reach out to support@newair.com or call 855-963-9247 for further assistance?Was this answer helpful to you
- Q
How to acquire replacement parts.
- Asked by Becky
- Verified Reply - AlaiThank you for contacting Newair. Kindly contact our friendly Customer Experience Expert department at toll-free number 855-963-9247or support@newair.com and ask for the part you need. Best regards, Customer careWas this answer helpful to you