Newair® Countertop Ice Maker. Bullet Ice, 26 lbs/day - Matte Black
Newair® Countertop Ice Maker. Bullet Ice, 26 lbs/day - Matte Black
PRODUCT OVERVIEW
Most Liked Positive Review
Wow!! What a machine!!
I bought this ice machine on a literal whim and to me it was an excellent decision, I definitely am not dissappointed at all I love this ice maker/ It functions just like the big machines you see in hotels and restaraunts .It cycles fresh cubes in about six minutes.It is easy to set up and start usi...
Most Liked Negative Review
Not satisfied customer
About 6 months after buying this product the filtered water used in the machine turned brown. Getting it replaced has been a month of back and forth emails. I constantly get an email letting me know that my ticket will be closed when it hasn't yet been resolved. The only reason I gave two stars was...
Reviewed by 53 customers
I love this ice maker so far
*This was sent to me as a review. I love my new ice maker so far and use it throughout the day and it holds a good bit of bullet ice in the basket at a time. My kids enjoy this ice too and put it in their cups for their juice. I highly recommend. It only takes about 10 - 12 minutes for it to make the ice. It's perfect for an apartment counter for it to sit.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NIM026MB00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!



I had high hopes
The machine started off great!! Then went downhill quickly. It has been less than a year and the machine will no longer tilt the ice over into the bin. It makes ice still but it is not dropping the ice for some reason. Also, it rusts really bad on the inside of the machine which is now impacting the ice. Ugh, I honestly don't even want to get it replaced.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Pleassed
Verified Buyer
Submitted as part of a sweepstakes entry
Comments about Metallic Silver
We have used this ice maker a few times and have been pleased with results.
Newair Customer Service Team
Thank you for the 5-star review.Thank you for choosing Newair!
Wouldn't buy again
Got this ice maker for home and have used it maybe 3-4x and today and extremely hot day decided to cut it on. Have been waiting for over an hour and no ice is dropping. I can hear the fan and the sound like it's dropping but nothing drops!!!!
Newair Customer Service Team
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Broke
My machine lasted 6 months and stopped making ice! Because it was a gift, they wouldn't replace it! I would not purchase this machine again! 😑
Newair Customer Service Team
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Wow!! What a machine!!
I bought this ice machine on a literal whim and to me it was an excellent decision, I definitely am not dissappointed at all I love this ice maker/ It functions just like the big machines you see in hotels and restaraunts .It cycles fresh cubes in about six minutes.It is easy to set up and start using.A third grader could do it. I have had no issues whatsoever so dont believe all the negative comments This is a perfect gift for anyone special to you .I woulde def buy one again and again I love the quality of the product and it doesnt take up a lot of space and its portable.In my opinion this model is a definite winner!!!
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NIM026MS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Get the extended warranty as it breaks quickly!
I am just over one year in (used it minimally at our summer home) and it no longer works. Hoping they will exchange it for one that works!
Newair Customer Service Team
Hi There, Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
I would not buy again.
Got this as a gift! Two months in and now it won't work. Huge waste of money.
Newair Customer Service Team
Hi There, Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Mine stopped working 2 months after I got it!!!!
I got this machine as a gift and it stopped working 2 months after I started using it. I'm very upset because it wasn't cheap… I love my ice so it was a real bummer. I wish there was a way to fix this, but the fan won't even work anymore either. No sign of life except for the lights on the buttons. I kept it clean and everything.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Great ice machine
Verified Buyer
Comments about Metallic Silver
We purchased a Newair ice maker a few weeks ago after it was recommended by a family member. It works great and we have enjoyed a summer of ice cold drinks. I like that it is easy to drain from the bottom when not in use. The only downside is the interior is not refrigerated so the ice starts to melt if left in the basket. Not a huge deal as we empty the basket often and stockpile the ice in a freezer.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NIM026MS00. We highly appreciate your feedback. Thank you for choosing Newair.
Q&A
Showing 10 out of 10 Questions
- Q
Is there a filter that needs to be changed?
- Asked by Kim
- Verified Reply - AlaiThank you for contacting Newair! The NIM026MS00 does not include a water filter. Best Regards, Customer Care.Was this answer helpful to you
- Q
What would cause the on/off switch to flash. I have used my ice maker twice. I've tried various outlets and refilled water reservoir a couple of times with different water temps. Still will not work. Please help.
- Asked by Karen
- Verified Reply - AlaiThank you for contacting Newair. We recommend inspecting if the unit automatically turns off when the light flashes or if the button is not responding. For additional assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service or send us an email to support@newair.com. Best Regards, Customer ServiceWas this answer helpful to you
- Q
How do you remove the drain plug? I keep turning but not coming out. Unit is very heavy for me to hold and try to figure it out. Does it just turn or do I pull it? Just received and trying to clean before first use. Thanks
- Asked by RAST
- Verified Reply - AlaiHi There, Thank you for contacting Newair. Remove the drain tube at the back of the appliance and place it at the dirty water outlet. Open the drain plug, and then the dirty water is drained from the drain tube until all the water inside the appliance is drained out. The drain tube will need to be pulled out. Best Regards, Customer CareWas this answer helpful to you
- Q
Does this model make clear ice?
- Asked by Rondi
- Verified Reply - AlaiHi There, Thank you for contacting Newair. Kindly contact our customer support 855-963-9247 for better assistance. Best Regards, Customer CareWas this answer helpful to you
- Q
How long is to long to not use the ice machine without draining it. I made lots of ice today so won't use again until tomorrow so do I need to drain water in that timeframe.
- Asked by Jc
- Verified Reply - AlaiThank you for contacting Newair. If the ice maker is not going to be used for a long time or short period of time drain the water completely & dry the interior. Best Regards, Customer CareWas this answer helpful to you
- Q
When asked how to clean the machine the response has been to use "detergent", however neither does the company sell a specific cleaning "detergent", but also has in the manual (literally) tp lot use detergent???????
- Asked by Angela Donovan
- Verified Reply - AlaiThank you for contacting Newair. We do not a recommendation for a specific detergent to be used, however; you can also clean the inside of the appliance with a piece of soft cloth soaked with warm water and vinegar.Best Regards, Customer CareWas this answer helpful to you
- Q
Does the unit keep the ice cold or recycle the water if it melts?
- Asked by Dana
- Verified Reply - AlaiThank you for contacting Newair. The unit recycles the melted ice water. Best Regards, Customer CareWas this answer helpful to you
- Q
Does this machine make the soft Nugget Ice or the harder Bullet ice?
- Asked by Kristine
- Verified Reply - AlaiThank you for contacting Newair. The unit NIM026MS00 makes Bullet-shaped ice. Best Regards, Customer Care Was this answer helpful to you
- Q
Is the "small" ice size the same as the nugget size from the other countertop you offer?
- Asked by Alison
- Verified Reply - AlaiThank you for contacting Newair. Yes, the ice capacity is different, however; the ice size is the same. Best Regards, Customer CareWas this answer helpful to you
- Q
How do you clean mineral deposit on the inside of the ice machine
- Asked by Anne
- Verified Reply - AlaiThank you for contacting Newair. The interior can be cleaned with diluted detergent, warm water and a soft cloth. Then use the water to rinse the inside parts, and drain out the water by unplugging the drain cap on front bottom side. Best Regards, Customer Care Was this answer helpful to you