Newair® Countertop Ice Maker. Bullet Ice, 28 lbs/day
Newair® Countertop Ice Maker. Bullet Ice, 28 lbs/day
PRODUCT OVERVIEW
Most Liked Positive Review
Beautiful Form and Superior Function
The NewAir AI-100SS Portable Ice Maker is perfect for holiday parties. The ice maker features 3 selectable ice cube sizes to the delight of everyone from the whiskey sipper to the juice lover. At maximum output, it can produce a total of 28 pounds of ice in a single 24-hour cycle. Another exceptiona...
Most Liked Negative Review
Love product but need upgrade quality of parts.
The product is great when it works but the scoop where the motor turns has rusted and the plastic scoop broke twice. Company is great and help me replace the parts. You tube video shows how to replace parts. Mine is broken currently but I will by another $20 scoop and re- enforce it myself this time...
Reviewed by 943 customers
Great customer service
My ice machine stopped producing ice and I contacted customer service. My machine was led than a year old. No questions asked, I provided the necessary documentation and I have a new ice machine on the way. Fern was excellent and helpful. Thank you.
Newair Customer Service Team
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product AI-100S. Thank you for choosing Newair!
My favorite!
I love this ice maker! Perfect size cubes and makes a good amount!
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about the unit AI-100S.Thank you for choosing Newair!
Broke twice
I bought this ice machine. After 1 year it broke. I was excited when they replaced the entire machine,yet 1 year later it broke again. This time i had to buy a pump. Replaced it. Doesn't work either.
Newair Customer Service Team
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Great company to deal with!
I had an issue with a countertop icemaker that stopped working and Newair, and especially their representative Ionie, were very helpful and responsive to my problem. After confirming my purchase they got me a replacement shipped out very quickly.
Newair Customer Service Team
Hi, Thank you for taking the time to leave a review on your Newair Product AI-100S. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Broke after 3 years
It worked good for the first 3 years but then it broke down and wont make ice anymore. Also, its a little difficult to clean
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
This machine is AWESOME!
Verified Buyer
Comments about Silver
We use distilled water in our ice maker, which allows for no buildup of minerals in it. We use it to make three loads of ice a day, which takes about 1.5 hours for each full basket. We LOVE this machine, the ice it produces, and would recommend it to anyone in the market for one. As an aside, I put the ice into a bag BEFORE I put it in our ice dispenser, as it does freeze together a wee bit once removed from the ice maker and put into the freezer. After an hour or so I "bang" it into the sink to break it up, which happens easily, and then into the dispenser.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product AI-100S . We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Awesome ice
These machines last longer than most countertop ice makers. We have 3 of them & love them. They make thick bullet ice & 50 pds a day -yeah. Plus, the customer service is wonderful. Vanessa responded to me quickly & helped me find the additional product I wanted to order Highly recommend, you will enjoy cool drinks 😊
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product AI-100S. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
I will NEVER buy one of these again.
This is the 2nd Newair ice maker in 2 years that has BROKEN in the EXACT SAME SPOT. I was told I had to fix the broken part MYSELF. They sent the part and it was FILTHY. I will never buy NewAir.
Newair Customer Service Team
Hi There, Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Works great
Had an issue with water pump but customer service took care of issue and replaced it.
Newair Customer Service Team
Hi, Thank you for taking the time to leave a review on your Newair AI-100S . I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Love this product
Product worked well and warranty was honored when it malfunctioned. Customer online service was speedy and easily followed. I would definitely recommend this product to others.
Newair Customer Service Team
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product AI-100S. Thank you for choosing Newair!
Q&A
Showing 10 out of 17 Questions
- Q
Why is my icemaker not making regular size ice cubes?
- Asked by Chastity
- Verified Reply - AlaiThank you for contacting Newair! Kindly ensure that the ice maker is clean and the ambient room temperature is not too warm. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
How many quarts is the water reservoir on this ice machine? Ie: How much water can this machine hold at once before turning it into ice?
- Asked by L.
- Verified Reply - AlaiThank you for contacting Newair! The AI-100S water tank holds 176 ounces of water. Best Regards, Customer Care.Was this answer helpful to you
- Q
I lost the black screw for the drain. Where can I get a replacement ?
- Asked by Gina
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. We are available Monday - Friday 8:00 am -5:00 pm standard pacific time. Best Regards, Customer CareWas this answer helpful to you
- Q
Do you have the replacement ice maker trays? Ours broke
- Asked by Brad
- Verified Reply - AlaiThank you for contacting Newair. Yes, we do offer replacement parts for AI-100S. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Where is the water tray that you fill
- Asked by Tracy
- Verified Reply - AlaiThank you for contacting Newair. The water tank is located below the ice basket. Open the icemaker's cover, remove the ice basket, and pour water into the water reservoir. Keep the water level below the “MAX” line marked inside the reservoir. Best Regards, Customer Care.Was this answer helpful to you
- Q
Does this ice maker come with a built in filter?
- Asked by Victoria
- Verified Reply - AlaiThank you for contacting Newair. The ice maker has a removal water filter. Best Regards, Customer Care.Was this answer helpful to you
- Q
hi i try to find a motor for ice maker like this one :50TYZ-E 120 volts / 3.5/4.1RPM 3.5W i found my electric board but i did'nt see the motor tank you for your answer
- Asked by mario
- Verified Reply - AlaiThank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer CareWas this answer helpful to you
- Q
I need a replacement ice basket. Do you have them?
- Asked by Paul
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Where I live we have extremely hard water. Will this cause a problem with an ice maker? What are ways to avoid issues with it?
- Asked by B
- Verified Reply - AlaiThank you for contacting Newair. Hard water can affect the function of your icemaker, it would be recommendable to change your water to Bottled, Purified, or Filtered water. Best Regards, Customer CareWas this answer helpful to you
- Q
Can I get a replacement part for one of these? The lower actuator broke.
- Asked by Becky
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you