Newair® 46-Bottle 23.5" Stainless Steel Built-In Dual Zone Wine Fridge
Newair® 46-Bottle 23.5" Stainless Steel Built-In Dual Zone Wine Fridge
PRODUCT OVERVIEW
PRODUCT DIMENSIONS
Most Liked Positive Review
Great Product!
I purchased this wine fridge after enslaving myself with looking at reviews. I finally found this product and purchased it. Since my kitchen is close to my living room, I wanted to make sure if was quiet yet powerful. I was very pleased to find out this fridge did everything I needed and more. I nev...
Most Liked Negative Review
DO NOT BUY FROM NEWAIR
I bought this unit from Amazon and the first unit I received had a broken shelf inside the unit (somehow). The top would not cool down within 10 degrees of the setting and the bottom would be (for example) set at 60 degrees, the unit would say it is 65 degrees, but it would actually be 70 degrees. ...
Reviewed by 180 customers
Don't buy this unit
This is a poorly made unit. The door does not align. There is no way to adjust the alignment. Customer service sucks. Almost all the resellers web site show that this model has a reversible door which is a misrepresentation by the manufacturer. Even though there are screw holes and screws on the left side of the frame (which means that the door can be mounted on the left side), yet there are no brackets available. May be because of the lock. Secondly, one has to open the door beyond the 90 degree angle to pull the shelves out. Means you need a lot of room on the side for the door to swing out. If you plan to put the unit towards a wall, you won't be able to open the door wide enough to pull the shelves out. Bad manufacturing and poor design. The shelves are cheap wooden racks. They are not on sliding rails. Please don't buy this or similar product from this mfr.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Great while it last not worth it
Unit is good but only while it last. No approved licenned repair compainied in Dallas Texa? Support line does not answer phone during designated hours of operation. If you dont mind a constant cycling of a compressor running go for it. It is an average cost unit look for something better
Newair Customer Service Team
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Already regretting purchase and I just got it yesterday
Had a new air wine fridge in my house when I bought it 5 years ago. It looked brand new, but was broken from day 1 (it never cooled below 60 degrees). That should have tipped me off. I finally got around to calling customer support and they said a repair was not possible, so they gave me a discount on a new one. I ordered a new one and when it arrived, I saw the door swings open the opposite way that I would like it. The instructions say you can reverse it, but the instructions are so vague that it seems unlikely they were written with any particular model in mind. I found a bunch of reviews online of other customers stating that it's not possible to reverse the door despite what the instructions say. I called customer support and they said I could email their customer service, and I might get a response back in THREE TO SIX MONTHS. OH, and you can't return the item if it's not in its original packaging, which is impossible if you've already opened it as the packaging MUST BE CUT to get the heavy contents out. So basically the return policy exists in theory only. I am getting the distinct impression that this company makes an inexpensive, unreliable product and has only the most skeleton of customer support teams. Not reassuring. Wishing I would have spent more to go with a real appliance company.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Broke After 1 Year
Stay away from this product. Compressor broke a few months after a year of use, conveniently right after the manufacturer's warranty expired. Newair would not replace the product, but customer service provided a 40% discount. Newair states the life expectancy of this unit is 3-5 years when most other refrigerators have a life expectancy of 10-13 years. Do yourself a favor and drop a grand on a brand that actually stands by their product quality and doesn't make their money through planned obsolescence.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
I will never buy this brand again
We purchased this wine refrigerator a few years ago. It randomly stopped cooling. We called Newair and they told us the compressor died. They offered 30% off or a newer model. 1k for a wine refrigerator to last a couple years and but a new one?! Ridiculous. Don't waste your money and go with a reputable company!
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Great for 18 months and it died
Initially I was very happy with the Newair 46 bottle dual zone wine cooler. But compressor stopped working 18 months later, of course warranty is 12 months
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
I need replacement shelves
I love this frig, it looks great in my kitchen. I have red wine stains on 3 shelves that won't come off. Why on earth don't you sell replacement shelves?
Newair Customer Service Team
Hi, Thank you for taking the time to leave a review on your Newair Product AWR-460DB. We apologize for the experience, we do offer parts for our products. Please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247 for assistance. Best Regards, Customer Care
Nice wine cooler until your dog breaks the door glass
Purchased the wine cooler over a year ago and has been a great product. Recently the dog somehow broke the glass in the door so I contacted customer service at Newair and they were very helpful in replacing the door. Thought it was going to be a headache but Charles at customer service was very helpful in finding a replacement door for my wine cooler.
Newair Customer Service Team
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product Newair 24” Built-in 46 Bottle Dual Zone Cooler. Thank you for choosing Newair!
Best built in wine fridge
I bought this wine fridge a few years ago after researching what type to get. It has been great to hold all the wines i get from the multiple wine clubs my wife and I belong to. I will be purchasing another bigger New AIr wine fridge to accommodate our growing collection
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Terrific Customer Service!
This is a great wine cooler. Holds all the wine we need and then some. The lighting effects are a neat add on and it stays super cool. The sound is reasonable and the build quality seems good. Highly recommended.
Newair Customer Service Team
Thank you for the 5-star review on the product AWR-460DB. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Q&A
Showing 10 out of 26 Questions
- Q
How many decibels are the 24" wine fridge and the 24" beverage fridge?
- Asked by Krista DC
- Verified Reply - AlaiThank you for contacting Newair! The noise level of NWC046SS01 is 43dB. Best Regards, Customer Care.Was this answer helpful to you
- Q
This wine cooler we just bought has a left opening door and we would like it to open from the right. Do you have a reversal kit to do that?
- Asked by Frank
- Verified Reply - AlaiThank you for contacting Newair. The product package includes detailed instructions as well as additional parts that are necessary for the door reversal process. If you need additional assistance, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care.Was this answer helpful to you
- Q
How can I purchase replacement shelves.
- Asked by Myra
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Finally unpacked the unit. Where does the clear plastic reservoir go? Does it attach or just sit on a shelf? Thank you
- Asked by Adam
- Verified Reply - AlaiThank you for contacting Newair. The moister container can be placed anywhere inside the unit with distilled water. This is used to maintain the humidity within the unit. It also helps your corks from drying out.Best Regards, Customer CareWas this answer helpful to you
- Q
Just got the wine refrigerator yesterday and set it up. Zone 1 reached the set temperature quickly. Zone 2 still does not seem to be reaching the set temperature. How long after set up should it take to cool to desired temp? Thanks!
- Asked by Jamie
- Verified Reply - AlaiThank you for contacting Newair. The unit should sit for 24 hours before it is plugged in as it can cause compressor issues. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
I have this unit…can I buy shelves for it? If so… email: fecalen@gmail.com…thank you!
- Asked by FrankieC
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
Can anyone tell me the INTERIOR dimensions please?
- Asked by Andrea Williams
- Verified Reply - AlaiThank you for contacting Newair. The product's internal dimensions are 19.37" D x 20.79" W x 23.46" H. Best Regards, Customer CareWas this answer helpful to you
- Q
This wine cooler was just purchased. Please could you advise what the plastic container is used for and where is it to be placed within the wine cooler?
- Asked by Nikki
- Verified Reply - AlaiThank you for contacting Newair. The plastic container is a courtesy item we provide to help keep the humidity in the unit at a healthy level for the wine corks. To use it properly simply place any amount of distilled water in the container and place it inside the unit where it is not in the way. This will prevent the corks from drying out. Best Regards, Customer Care Was this answer helpful to you
- Q
I would use the unit primarily for beer cans. How far apart are the slats of the wooden shelves? Thanks James Coons
- Asked by James
- Verified Reply - AlaiThank you for contacting Newair. The space between each shelf is approximately 3.70 inches. Best Regards, Customer Care Was this answer helpful to you
- Q
I bought one of these used to store my cigars. Can it hold humidity if I use humidity packs? Is it possible to order cedar shelves for it from New Air?
- Asked by Michael
- Verified Reply - AlaiThank you for contacting Newair. I apologize but the unit does not hold humidity even if humidity packs are used and cedar shelves are not available for this model unit. Best Regards, Customer Care Was this answer helpful to you