Newair® Countertop Ice Maker. Bullet Ice, 50 lbs/day - Red
Newair® Countertop Ice Maker. Bullet Ice, 50 lbs/day - Red
PRODUCT OVERVIEW
Most Liked Positive Review
Worked beautifully!
This product is awesome. 50 pounds of ice is no problem. I tested it out on 4th of July and worked beautifully. Looking forward to using it more and would like to see the company do a 100 pounds ice maker in the future. You now have a customer for life. If you don't have one get It, I highly recom...
Most Liked Negative Review
So disappointed ☹️
I hate writing negative reviews, but this unit deserves it. Purchased June 4, 2019. Within 7 months metallic flakes began appearing on the plastic below the condenser and in the water tank and Ice. The flakes appear to be coming from the posts that the ice forms on. In the seven months that I have ...
Reviewed by 473 customers
Excellent unit at producing Ice
I have had this unit for about one year, it has worked very well for the first 8 months. I then had issues with it making a few trays of ice then stopping. Customer Service was responsive and solved my issues, by replacing my unit while under the warranty period. On ice production, noise and quality of ice I would have given 5 stars. I was disappointed that it only lasted about 8 months. I am very satisfied with the resolution from customer service though.
Newair Customer Service Team
Thank you for taking the time to leave a review on your unit. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Great ice maker
Makes ice very quickly and one of the best ice makers we ever had!
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product AI-215SS. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
This ice machine has been a life saver
Living in a remote area and not having bagged ice nearby I purchased this ice machine to make ice convenient. I honestly don't know what I would do without it now. After a small issue and dealing with customer service I think the Customer service is also the best I've ever had from any company. I'm definitely a fan of Newair products.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Fantastic Ice Maker!
We use this thing every day non-stop and it works great! We love the amount of ice it makes in a day and how fast we can get our first set of ice cubes after we turn it on. Would buy again!
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-215SS. Thank you for choosing Newair!
I recommend this product
I have had this product for almost two years and it has been amazing. Produces a lot of ice in three different sizes and is super easy to store!
LOVE this ice maker!
Verified Buyer
Comments about Stainless Steel
We use it in our basement bar and it's perfect! I'm obsessed with the Ice cubes - they are perfect for crunching!
Newair Customer Service Team
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-215SS. Thank you for choosing Newair!
Keeps up with the demand for ice
We have this ice maker at our lake home. It is used year round but is especially in use during the warm summer an fall months. It is used by many different people and different ages of people in and out of the lake home and contiually provides ice - keeping up with the demands. We frequently have others using our lake home when we are not there. We just keep the instruction booklet handy - it's easy to use.
Newair Customer Service Team
Thank you so much for taking the time to leave us this amazing review on the Newair Product. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Newair ice maker
Great coustomer service they always answer all my questions and help with all my needs
Newair Customer Service Team
Thank you for posting your comments in regards to this product AI-215SS. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Great customer service for a useful product
Excited to receive our Newair Ice Maker. Produces a lot of ice quickly. Great for parties. Customer service promptly resolved our issues.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product AI-215SS. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Fast ice maker
We Love this ice machine and use it regularly. It makes ice fast so it is great, especially when entertaining, we never run out of ice. We encountered a problem with the machine , stopped making ice and customer service responded quickly and honored the warranty promptly without hassle.
Newair Customer Service Team
Thank you for posting your comments in regards to this product AI-215SS . We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Q&A
Showing 10 out of 36 Questions
- Q
Does not stop making ice when basket gets full. How can I fix that? Thanks Brenda
- Asked by Nana
- Verified Reply - AlaiThank you for contacting Newair. The ice sensor would need to be replaced. You can contact us at 855-963-9247 for further assistance. Best regards, Customer careWas this answer helpful to you
- Q
Is it possible to get an extended warranty?
- Asked by Jlew
- Verified Reply - AlaiThank you for reaching out to Newair. We are pleased to inform you that we provide extended warranties for our products. You have the option to include an extended warranty when you add a product to your cart. Alternatively, you may contact our Customer Experience Expert department at the toll-free number 855-963-9247 to inquire about adding an extended warranty to a previous purchase. Best Regards, Customer CareWas this answer helpful to you
- Q
Where can I get parts .
- Asked by Richard
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. We are available Monday - Friday 8:00 am -5:00 pm standard pacific time. Best Regards, Customer CareWas this answer helpful to you
- Q
I'm looking for parts for my ice maker
- Asked by None
- Verified Reply - AlaiThank you for contacting Newair. Kindly contact our customer care team for assistance at 855-963-9247 or support@newair.com. Best regards, Customer careWas this answer helpful to you
- Q
How can I get a replacement drain plug for my 50 pound bullet style icemaker? I have lost mine and cannot find a way to purchase more.
- Asked by Jamie
- Verified Reply - ChristinaHi There, Thank you for contacting Newair. I am more than happy to inform we do have the drain plug available. Kindly contact our customer service at 855-963-9247 to make your purchase. Best Regards, Customer CareWas this answer helpful to you
- Q
How do i find a certified tech to fix our ice machine??
- Asked by Tim
- Verified Reply - AlaiThank you for contacting Newair. Our friendly Customer Experience Expert offers troubleshooting on the ice makers, along with parts and installation instructions. You can feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care.Was this answer helpful to you
- Q
How much ice storage capacity in the 50 pound unit
- Asked by Flounder 1
- Verified Reply - AlaiThank you for contacting Newair. The ice basket holds 3.1 lbs. of ice. Best Regards, Customer Care.Was this answer helpful to you
- Q
How do I get parts? I need the ice shovel
- Asked by Screech
- Verified Reply - AlaiThank you for contacting Newair! You can feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247 to purchase the parts. Best Regards, Customer CareWas this answer helpful to you
- Q
Hello I have been trying to find a replacement part for my Ice Maker. Can someone help me?
- Asked by Camilo
- Verified Reply - AlaiHi, thank you for reaching out to Newair I will be happy to assist. Can you please reach out to support@newair.com or call 855-963-9247 for further assistance?Was this answer helpful to you
- Q
How to acquire replacement parts.
- Asked by Becky
- Verified Reply - AlaiThank you for contacting Newair. Kindly contact our friendly Customer Experience Expert department at toll-free number 855-963-9247or support@newair.com and ask for the part you need. Best regards, Customer careWas this answer helpful to you