When shopping for compact appliances for your home or business, choosing where to buy from can make a big difference. Opting for a US-based company, like Newair, offers several advantages that you might not initially consider.
In this article, we explore the benefits of:
Let’s get into it.
Customer Service
When you purchase a compact appliance from Newair, you’re choosing a company that prioritizes customer service. We take pride in ensuring customers have access to real, helpful support whenever they need it. For example, you’ll always have the option to click on the “Talk to a Real Person” button in the upper right corner of our website. And we invite customers to message us through our live chat messenger or send us an email at support@newair.com.
When you make a purchase from us, we encourage you to register your products under our warranty to ensure protection against any parts issues or manufacturing defects. This way, if a problem arises, we will repair or replace the item.
However, we cannot honor warranty claims for products bought from non-authorized retail partners, so it’s important to purchase directly from us to get full warranty coverage and customer service support.
Faster Shipping
When you shop with Newair, one of the key benefits is the speed of shipping. Most in-stock items are shipped within one to two business days, ensuring minimal wait times for your appliances.
Additionally, shipping costs are typically lower because your items aren’t traveling long distances or subject to extra duties and fees, like they would from an international seller. We ship everywhere in the U.S. including Alaska, Canda, Hawaii, Puerto Rico, and many APO addresses.
We understand these are significant purchases that require careful handling and shipping. All customers should inspect the packaging upon delivery. If there is damage beyond normal wear and tear from transit, it may indicate that your item was damaged during shipping. In that case, call our customer service team at 1-855-963-9247, and we will provide you with further instructions to get your order corrected.
Ease of Returns
At Newair, we stand behind our appliances. We want you to love what you buy. But if you aren’t completely satisfied, we offer a "No Hassle Returns Policy" for items purchased directly from us. You can return your product within 30 days in its original packaging for a refund, excluding shipping costs.
For items bought through our retail partners, refunds must be handled by the partner, but we are happy to assist with any warranty claims.
To start a return, simply:
- Message us through live chat on our website
- Email support@Newair.com
- Call our Support Team at 1(855) 963-9247
You’ll then receive a return slip and a prepaid shipping label for any item under 80 pounds.
Product Quality and Knowledge
Purchasing from platforms like Amazon may introduce risks, as some sellers, especially those licensing well-known brand names like ours, may not specialize in the product category. These sellers might source products with little oversight, which can impact quality and support, leaving you without the same level of confidence or protection.
Newair and Luma are different. Founded over 20 years ago in Orange County, California, our headquarters remain there to this day. Our brand has been built by you, the consumer, in the compact appliance market. We stand behind our products and services, selling based on our values without exploiting customers by leveraging licensed brands.
Our product team regularly visits our factory partners, providing input on features, design, and quality. We take pride in auditing not only the quality of our products, but also ensuring that our partners produce to standards that benefit local and global communities.
We encourage you to buy from the Newair and Luma brands to work directly with our team for product support and knowledge. We'll answer your questions and guide you toward more informed purchasing decisions based on your needs.
We even offer exclusive promotions and limited edition items only available through our website.
Shop Our Selection of Compact Appliances
When you shop with us, you’re not only investing in high-quality products but also enjoying the many advantages of buying from a US-based company, including faster shipping, easier returns, and access to knowledgeable support. Our commitment to customer service means you’ll receive dedicated support from a team that’s always ready to help, ensuring you have a smooth and positive experience from start to finish. Browse our selection of wine and beverage fridges, ice makers, pizza ovens, freezers, coolers, and humidors, and shop with confidence knowing you're making a smart choice!
