Newair® 28-Bottle 18.9" Stainless Steel Freestanding Dual Zone Wine Fridge
Newair® 28-Bottle 18.9" Stainless Steel Freestanding Dual Zone Wine Fridge
PRODUCT OVERVIEW
Most Liked Positive Review
Paradise For Wine Lovers
Christmas came early this year I'm so excited. I use to wait hours for a chilled glass of wine now I can chill 28 bottles of wine at a time. This is like paradise for a wine lover.I love my NewAir Freestanding 28 Bottle Dual Zone Wine Fridge in Stainless Steel. It looks good in any room around the h...
Most Liked Negative Review
Unit won't maintain 55 on the bottom
I bought this because the reviews were so great. It was very easy to set up and I put it in a corner of my office near the door. I plugged it in, set the temperatures and let it cool for a couple of hours before I loaded my wine into it. It does hold the 28 bottles as stated. The top part came to th...
Reviewed by 115 customers
Failed after 2 years
Got it as a gift from my siblings, and now I have an F2 code and temp is 70. Never again, now I have it to get it out of my dining room.
Newair Customer Service Team
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Compressor has gone out
My unit stopped cooling and now has my wines at more than 70 degrees. Called customer service for troubleshooting and was told my compressor has likely gone out and needs replacing. The compressor is backordered for over a month. I read other reviews that mention they're replacement parts are on backorder. Seems like this might be a practice. I don't understand why they would not keep replacement parts in stock so that customers can get their items fixed as quickly as possible with less risk of ruining their wines.
Newair Customer Service Team
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Absolutely wonderful!!
Love my Newair Freestanding 28 Bottle Dual Zone Wine Fridge!!! It arrived packaged extremely well; all was secure and nothing out of place. It has been a dream! Especially the dual zone temperatures for white & red wines are great! It has been working great! Fits perfectly in my kitchen and makes it convenient to get a bottle of wine. I had a question on the light; however, "Fern" with Newair answered my question immediately and gave exact details on the steps to make it work! perfect instructions and fixed the light asap!!! Thanks Fern!!! I definitely will be looking into other projects with Newair. They have been great!! Thank you!!!
Newair Customer Service Team
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NWC028SS01. Thank you for choosing Newair!
2 stars for 2 years
This fridge worked great...for 2 years. A temp sensor broke which caused the Compressor to burn out. Warranty is only a year, I now have a very heavy piece of garbage.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Barely lasted one year
We've had a number of wine coolers, still haveone that is over 5 yrs old. This one barely lasted over the warranty time of one year. Now won't cool, won't respond and won't reset - even with unplugging. I will never buy this brand again.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
I would NOT buy this product again
Purchased 28 bottle dual zone in Nov '21. Lower unit compressor died in Jan '23. Was told unit could not be repaired and was out of warranty(by 2 mos) The best Newair could do would be to send a refurbished unit at my expense. That was not acceptable. Had a Wine Enthusiast fridge for 7 years before it died. Will gladly go back to Wine Enthusiast. Better product and support
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
AVOID at all costa
I purchased this fridge and had it for less than 5 months before it stopped working. I contacted Newair "customer service" and was initially told they would replace it. They reneged and refuse to replace or refund. They do not stand by their products. Bad service. Bad products. Bad business
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Quiet 28 bottle dual zone wine fridge
We were very excited about this purchase after reviewing many other wine chillers and talking with friends about recommendations. The size, the fact that it is a dual zone chiller with adjustable shelves and extremely quiet made it the right purchase for us. While we were disappointed to discover that the light didn't work when it came, their customer service was very helpful and made sure the light was ordered right away. Installation was very easy. Several months later it started making some noticeable clicking sounds so we called Newair customer service again and received helpful customer service troubleshooting and diagnosing the problem.
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Great product
We love our newair dual zone wine cooler. It has a nice sleek appearance and does the job. 13 months after we purchased, it stopped working. Customer service was great at resolving the issue.
Newair Customer Service Team
Thank you for posting your comments in regards to this product NWC028SS01. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
very nice shows temps holds 28 bottles of wine
Wine
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product NWC028SS01. We highly appreciate your feedback. Thank you for choosing Newair.
Q&A
Showing 10 out of 13 Questions
- Q
How are the legs on the wine coolers adjusted?
- Asked by Brian
- Verified Reply - AlaiThank you for contacting Newair. The feet will need to be turned clockwise in order for them to be adjusted. Best Regards, Customer Care.Was this answer helpful to you
- Q
Please tell me the length of power cord so I know how close to outlet cooler must be. Thank you.
- Asked by Mel
- Verified Reply - ChristinaHi There, Thank you for contacting Newair. The standard cord for the product is 6ft. Best Regards, Customer CareWas this answer helpful to you
- Q
What is widths needed when door is fully open?
- Asked by Mel
- Verified Reply - ChristinaHi there, Thank you for contacting Newair. The width of the product door is 18.90". Best Regards, Customer CareWas this answer helpful to you
- Q
where is the fuse for the wine refrigerator
- Asked by manuelmejido
- Verified Reply - AlaiThank you for contacting Newair. I apologize but this information is not readily available; however, it has been requested. Best Regards, Customer Care.Was this answer helpful to you
- Q
Will not set temp lower then 72f
- Asked by Rose
- Verified Reply - AlaiThank you for contacting Newair. Kindly contact us directly so we may better assist you. You can send us an email to support@newair.com or give us a call at 855-963-9247. Best regards, Customer careWas this answer helpful to you
- Q
What does it mean when F2 shows up where the lower temp is supposed to read?
- Asked by Chris
- Verified Reply - AlaiThank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer Service Was this answer helpful to you
- Q
Hello, Is it possible in any ways to ship this item to Norway, or buy it from someone who delivers to Norway? Best regards, Dag Erik Johnsen
- Asked by Dag
- Verified Reply - AlaiThank you for contacting Newair. I apologize for the inconveniences caused but we do not ship to Norway. Our retailers who carry this unit would be Amazon, Home Depot, Best Buy, Lowe's and Walmart. However, kindly note that taking the unit out of the continental Unites States would void the warranty. Best Regards, Customer Care Was this answer helpful to you
- Q
Can this model be used under a cabinet in a bar. I have seen some reviews that said in can't and some that says it can with a certain amount of space needed. How much space is needed and what is the shipping cost?
- Asked by Chuck Pilar
- Verified Reply - AlaiThank you for contacting Newair. The unit is recommended for freestanding installation. If installed built in we recommend at least 6 inches of clearance all around and the top of the unit. Our website calculates live, fast and discount shipping rates, you will be quoted prior to checking out. Best Regards, Customer Care Was this answer helpful to you
- Q
Is there a way to dim/ or turn off the LED display. It's currently being used for home use. It's extremely bright.
- Asked by Nick
- Verified Reply - AlaiThank you for contacting Newair. There is a light button on the display which would only allow you to turn On/ Off the light in the unit. Best Regards, Customer Care Was this answer helpful to you
- Q
Does the height include the legs? We are interested but need to confirm the total height with the legs.
- Asked by Sara
- Verified Reply - AlaiThank you for contacting Newair. Yes, the height includes the legs on the unit. Best Regards, Customer Care Was this answer helpful to you