Newair® Portable Air Conditioner and Heater - 14,000 BTUs
Newair® Portable Air Conditioner and Heater - 14,000 BTUs
PRODUCT OVERVIEW
Most Liked Positive Review
The only portable AC you SHOULD buy
This is the COLDEST AC I have ever used. It is colder than any window unit I have ever used and the room it is in is noticeably the coldest room in our apartment. If you live in a room with a fire escape window this ac is really a no brainer. On days where the apartment gets humid I use this to dehu...
Most Liked Negative Review
DO NOT BUY THIS PRODUCT
I purchased this unit in August 2022. The first time we used the heat, it did not work correctly. They replaced the unit in October 2022. It did the same thing. (The water has to be emptied every hour! Annoying!) They told us to use it anyway. We left the water cap off and let it drain into a c...
Reviewed by 30 customers
Great Air conditioner
Love the air conditioner but need to get a new hose setup as mine is old and can't replace thru local hardware shops please let me know if you have a parts department please thanks!
Newair Customer Service Team
Thank you for the 5-star review.Thank you for choosing Newair!
Easy to Set Up AC/Heater
After having trouble with two units, NewAir has agreed to replace my AC/Heater with another unit, even though it is out of warranty. While I can't honestly give this particular unit a 5 star review, I can say this - when it worked, it *really* worked. The heat and AC both would hold a constant temperature and easily kept my workspace at a comfortable temperature, no matter the weather outside. Additionally, I do have to give an extra star based on the customer service and the fact that they are willing to replace the unit.
Newair Customer Service Team
Thank you for the 4-star review and for posting your comments in regards to this product NAC14KWHH2. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
DO NOT BUY THIS PRODUCT
I purchased this unit in August 2022. The first time we used the heat, it did not work correctly. They replaced the unit in October 2022. It did the same thing. (The water has to be emptied every hour! Annoying!) They told us to use it anyway. We left the water cap off and let it drain into a container so we could empty twice a day instead of every hour. Now, after just over a year of use, the unit does not work at all. It can not be replaced and I was just informed that the "parts used for the heating function are NON REPLACEABLE." This unit is far too expensive to only get one year of use and not be able to replace parts.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
The perfect climate control system for the new studio!
I am building a new studio out of a shed and decided I'd need a climate control system for it. This unit's huge 14K BTU output was the perfect pick. With both heat and A/C, it can handle things year round. While winter here is stopping me from testing the A/C portion of this, The heater is working great and it keeps the area dry and warm. I have no doubt that when needed, the A/C part of it will work just as well. Overall I am happy with it! It's a lot quieter than I thought it would be, and it takes up little floor space.
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about your experience using your NAC14KWHH2. Thank you for choosing Newair!
I would recommend this unit to everyone I know.
Whether you are using this to heat or cool, it works very fast.
Newair Customer Service Team
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
I would buy this again!
This using is amazing!!! Easy to use and the heat and cold air blows out! Super powerful. Will help stay ahead of inflation! BUY IT!!
Newair Customer Service Team
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit NAC14KWHH2. Thank you for choosing Newair!
Works great
Verified Buyer
Comments about Newair 14,000 BTU Portable Air Conditioner and Heater (9,950 BTU DOE), Compact AC Design with Easy Setup Window Venting Kit, Self-Evaporative System, Quiet Operation, Dehumidifying Mode with Remote and Timer
Works great and I would buy it again. I think the internal temperature gauge is a little off though. It is no problem I go by the feel of the temperature and adjust accordingly.
Newair Customer Service Team
Thank you for taking the time to leave a star rating on your NAC14KWHH2.Thank you for choosing Newair!
I would purchase again
Verified Buyer
Comments about Newair 14,000 BTU Portable Air Conditioner and Heater (9,950 BTU DOE), Compact AC Design with Easy Setup Window Venting Kit, Self-Evaporative System, Quiet Operation, Dehumidifying Mode with Remote and Timer
This machine is working great in my Rv with a little ventilation and power issues resolved. I would definitely recommend to any full time RV'er to help keep your house on wheels cool during blazing desert heat.
Newair Customer Service Team
Thank you for the 5-star review and for sharing your thoughts about your experience using your NAC14KWHH2. Thank you for choosing Newair!
Nice but way to loud!
Verified Buyer
Comments about Newair 14,000 BTU Portable Air Conditioner and Heater (9,950 BTU DOE), Compact AC Design with Easy Setup Window Venting Kit, Self-Evaporative System, Quiet Operation, Dehumidifying Mode with Remote and Timer
Unit works well but it is very loud! I had to return it because it was way to loud to run while sleeping. I purchased this for cooling off just my bedroom at night and not the whole house..unfortunately it is so loud I couldn't sleep. Day time use would be fine but if you are a light sleeper this unit isn't for you.
Newair Customer Service Team
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
I am not satisfied with the cooling ability of this device.
Verified Buyer
Comments about Newair 14,000 BTU Portable Air Conditioner and Heater (9,950 BTU DOE), Compact AC Design with Easy Setup Window Venting Kit, Self-Evaporative System, Quiet Operation, Dehumidifying Mode with Remote and Timer
The device does not have the cooling ability it should have. I intend to sell it this winter and replace it with another vendor.
Newair Customer Service Team
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Q&A
Showing 10 out of 26 Questions
- Q
My unit keeps showing FL meaning it's flooded. I keep draining the liquid and I can't use it for more than 2-3 hours without it flooding again. Is there anything I'm doing wrong? Recently I've been using the heater function as it is cold.
- Asked by Christian
- Verified Reply - AlaiThank you for contacting Newair. When enough water has built up in the internal tank (either from dehumidification mode or normal operation in humid areas) the FL alarm will appear. You will need to drain the tank through the drain plug on the bottom of the back of the unit in order to return to normal operation. Best Regards, Customer CareWas this answer helpful to you
- Q
Can this unit remain on and in use 24/7?
- Asked by Jack
- Verified Reply - AlaiThank you for contacting Newair. Yes, it can. The AC also has a timer that allows you to run the product from 0 to 24 hours. Best Regards, Customer CareWas this answer helpful to you
- Q
Do you deliver to Los Angeles? ( 91405 area code specifically) It says you ship FedEx which services my area but when I tried to buy this the site says you don't deliver here. And I tried 2 different addresses in 2 parts of LA.
- Asked by michaela
- Verified Reply - AlaiThank you for contacting Newair. Yes, we do deliver in Los Angeles, California. For assistance please feel free to contact our friendly Customer Experience Expert department at the toll-free number 855-963-9247select customer service. Best Regards, Customer ServiceWas this answer helpful to you
- Q
does it have to be set up in the window OR can we leave it on the floor?
- Asked by eileen
- Verified Reply - AlaiThank you for contacting Newair. The hose has to be vented through a window or to another space. Best regards, Customer careWas this answer helpful to you
- Q
My windows are vertical… How tall does the window plate extend in inches, please? Also how long is shipping to Santa Barbara CA 93101? Thanks, CC
- Asked by CC
- Verified Reply - AlaiThank you for contacting Newair, I will be happy to help. The window kit expands 58.5"; shipping takes 3-5 business days. Best Regards, Customer CareWas this answer helpful to you
- Q
Does this unit need to be vented outdoors when using in heating mode? I may use it as A/C in a bedroom during summer months and then move to my living room to provide supplemental heat.
- Asked by Matt
- Verified Reply - AlaiThank you for contacting Newair. Yes, the product must be vented at all times when in use. Best Regards, Customer CareWas this answer helpful to you
- Q
Can this AC unit accommodate 700 sq foot room? Thank You
- Asked by Jen
- Verified Reply - AlaiThank you for contacting Newair. No, this product has a coverage space of 500 sq ft. Best Regards, Customer CareWas this answer helpful to you
- Q
This unit comes with a one year warranty, if I buy an additional year warranty is that in addition to the warranty that comes with it, giving me two years warranty?
- Asked by Big Fonz
- Verified Reply - AlaiThank you for contacting Newair. The product comes with a 1year manufacturer's warranty, and the extended warranty that would be purchased would be separate. Best Regards, Customer CareWas this answer helpful to you
- Q
free shipping?,availability in Riverside, CA?
- Asked by Trina
- Verified Reply - AlaiThank you for contacting Newair. We do not provide free shipping. Best Regards, Customer CareWas this answer helpful to you
- Q
db ? EER ?
- Asked by Al
- Verified Reply - AlaiThank you for contacting Newair. The unit's noise level is 57 dB and its cooling capacity is 14000 BTU. Best Regards, Customer CareWas this answer helpful to you